Support
How can we help?
Most things can be done right in the app. For anything else, email support@galomira.com — we reply as soon as we can.
Signing in
Galomira Dating uses your Galomira account. Sign in with the same Apple, Google or email login you use for Galomira, or create an account in the app — it works for both.
Location
The app needs your location while it's open to find your neighborhood. If it says it can't find you, check that location is allowed for Galomira Dating in your phone's settings and that no location-changing apps are active. If your area isn't supported yet, we're working on it.
Matches and messages
Either of you can say hi. Whoever writes first sends one message and then waits for a reply, so a conversation cannot be filled with messages you never asked for. Every new match has 24 hours for the first message, and then 24 hours for the reply. Once you've both written, the conversation doesn't expire.
Blocking and reporting
Open the person's profile card or your chat, tap the ••• menu and choose Block or Report. Reporting also blocks them.
Pausing or deleting
Profile → Pause my profile hides you from everyone new. Profile → Delete dating profile removes your dating data permanently. See Delete your data for details.
Contact
Email support@galomira.com. For urgent safety concerns, also contact local emergency services.